Terms and Conditions for Chelsea Man And Van Services

These Terms and Conditions set out the basis on which Chelsea Man And Van provides removal, transportation, loading, unloading, and related moving services. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the responsibilities of both parties and to help ensure a smooth, lawful, and professional man and van service.

In these terms, “we”, “us”, and “our” refer to Chelsea Man And Van, and “you” or “the customer” refers to the individual, business, or organisation booking the service. These terms apply to domestic, commercial, single-item, and multi-item moves, as well as any additional handling services agreed in advance. Please read them carefully before confirming a booking, as they affect your rights and obligations throughout the service.

These terms should be read together with any written quotation, booking confirmation, job notes, or instructions exchanged before the service begins. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights under UK law.

1. Booking Process

A booking is made when you accept our quotation, provide the required details, and we confirm availability. A quote is usually based on the information you give us, including the type and volume of items, access conditions, number of floors, parking arrangements, distance, and any specialist handling requirements. If the information later proves incomplete or inaccurate, the service charge may need to be revised to reflect the actual work involved.

It is your responsibility to ensure that all key details are accurate at the time of booking. This includes the collection and delivery addresses, preferred date and time, item list, and any restrictions affecting loading or unloading. If you require dismantling, reassembly, packing support, or moving items such as pianos, antiques, or fragile goods, you must tell us in advance so that the job can be planned appropriately.

We reserve the right to refuse or reschedule a booking if the information provided is insufficient, unsafe, or materially different from what was stated during quotation. Any booking remains subject to vehicle and crew availability. A booking is not guaranteed until it has been confirmed by us in writing, by message, email, or other recorded means. The confirmation will normally set out the agreed time, scope, and any special conditions.

2. Payments and Charges

Payment terms will be agreed before the service starts and may vary depending on the type and scale of the work. Unless otherwise stated in writing, payment is due on completion of the job and must be made by the method specified in the invoice or booking confirmation. We may request a deposit or advance payment for larger bookings, weekend jobs, same-day requests, or appointments requiring reserved crew time.

All quoted prices are based on the circumstances disclosed at the time of quotation. Additional charges may apply where the job takes longer than expected, requires extra manpower, involves waiting time, involves non-standard access, or includes items not disclosed in the original booking. Where possible, we will notify you before any material change in cost is applied. Any waiting time caused by customer delay, incomplete access, or inability to proceed may be charged at our standard rate or part thereof.

Unless expressly stated otherwise, all prices are exclusive of VAT, which will be added where applicable. If an invoice remains unpaid after the due date, we reserve the right to charge reasonable recovery costs and interest in accordance with applicable UK legislation. We may also suspend further services until outstanding sums are settled in full. Title to any goods or materials supplied by us does not pass until full payment has been received.

3. Cancellations, Amendments, and Delays

If you wish to cancel or change your booking, you must notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but late cancellations may be subject to a fee to cover crew allocation, travel preparation, and lost business time. The amount charged will depend on how much notice is given and whether the team or vehicle has already been dispatched.

We may cancel or reschedule a booking due to events beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, staff illness, legal restrictions, or safety concerns. In such cases, we will use reasonable efforts to offer an alternative appointment. We will not be responsible for losses caused by unavoidable delay, provided we have acted reasonably and kept you informed where practicable.

If you are not present at the agreed time, fail to provide access, or cannot proceed with the move, we may treat this as a cancellation or aborted job and charge accordingly. Any amendment requested on the day of the move may be accepted at our discretion and may affect pricing, duration, or service availability. We recommend that all changes are raised as early as possible to reduce disruption and avoid additional costs.

4. Customer Responsibilities

You are responsible for ensuring that the property is ready for the service, including the removal of obstacles, protection of vulnerable surfaces where required, and arrangement of parking or access permissions if necessary. You must also make sure that all items are suitably packed, labelled, and prepared unless packing has been specifically agreed as part of the service. Loose, dangerous, or poorly secured items may be declined for transport.

You must inform us in advance of any items that are fragile, valuable, oversized, hazardous, or require special handling. This includes but is not limited to chemicals, batteries, pressurised containers, flammable materials, and any goods prohibited by law from being transported. We may refuse to move any item that we consider unsafe, unsuitable, or likely to cause damage or injury.

You are also responsible for verifying that the items being moved are your property, or that you have authority to arrange their removal. If anyone other than the customer claims ownership or control of the goods, we may require evidence before proceeding. We do not accept responsibility for disputes relating to ownership, tenancy, permissions, or third-party rights arising from instructions given by the customer.

5. Liability and Limitations

We will take reasonable care when handling goods and performing the service. However, except where prohibited by law, we are not liable for loss or damage arising from items that were already defective, badly packed, unsuitable for transport, or incorrectly declared. Customers are encouraged to protect delicate or high-value possessions and to disclose any special fragility before the move begins.

Our liability for direct loss or damage caused by our proven negligence will, where lawful, be limited to the lesser of the repair cost, replacement cost, or the value of the affected item as reasonably assessed. We will not be liable for indirect or consequential losses, including loss of profit, missed appointments, missed deadlines, emotional distress, or business interruption, unless such liability cannot lawfully be excluded.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If you believe an item has been damaged, you must notify us as soon as reasonably possible and provide supporting evidence. Claims may require photographs, proof of value, and details of the circumstances in which the damage occurred.

6. Waste Regulations and Disposal

Where our service includes the removal of unwanted items, rubbish, or waste, the customer must clearly state what is to be collected and whether any items are to be treated as reusable goods, household waste, commercial waste, or materials for disposal. We will only transport or dispose of waste in accordance with applicable UK waste regulations and environmental obligations. The customer must not ask us to handle waste that is illegal, hazardous, or not disclosed in advance.

If we collect waste for disposal, we may require evidence that the waste transfer is lawful and authorised. The customer agrees not to include prohibited items such as asbestos, clinical waste, chemicals, gas cylinders, or any item that requires specialist handling unless we have expressly agreed in writing to do so and have the proper authorisations. If any undeclared hazardous waste is discovered, we may stop the job, quarantine the item, and charge for the time and costs already incurred.

The customer remains responsible for the accuracy of the description of any waste to be moved or disposed of. Where relevant, both parties may be required to comply with duty-of-care obligations, records, and receipts linked to the transfer or disposal of waste. We reserve the right to decline any waste-related work if we believe the arrangement would breach environmental law or create an unacceptable health and safety risk.

7. Access, Parking, and Delays

Any delay caused by limited access, incorrect parking arrangements, lift restrictions, long carrying distances, or the need to wait for keys, codes, or permissions may result in extra charges. You should ensure that access routes are safe and unobstructed. If we cannot reach the property or safely load items due to access problems, we may treat the service as aborted and apply the relevant cancellation or waiting-time fee.

Where parking permits, loading bays, or property access controls are required, it is your responsibility to secure them in advance unless we have explicitly agreed otherwise. We are not responsible for penalties, fines, or enforcement action arising from customer failure to arrange suitable parking or access. If the agreed vehicle cannot park lawfully or safely near the property, the job may take longer or require adjustment.

Reasonable delays caused by traffic, road closures, or events outside our control do not normally create a right to compensation. However, we will always aim to act fairly and communicate any expected delay as soon as possible. If a delay materially affects the service, we may offer a revised time or an alternative solution where practical.

8. Complaints and Dispute Handling

If you have a concern about the service, you should raise it promptly so that we can investigate while the details are fresh. Where possible, we will attempt to resolve issues informally and efficiently. This may include reviewing photographs, job notes, timing records, or other relevant information. We ask that you give us a fair opportunity to assess any complaint before taking further action.

Any claim for damage, missing items, or service error must be made within a reasonable time after completion of the job. Delayed notification may make it harder to investigate and may affect the outcome. We are not obliged to consider claims that are unsupported by evidence or that arise from circumstances outside our control, including pre-existing damage or incorrect customer instructions.

Nothing in this section removes any legal rights you may have as a consumer or business customer. If a dispute cannot be resolved directly, the parties may seek independent advice or pursue lawful remedies through the courts. These terms do not prevent either party from taking urgent action where necessary to protect property, safety, or legal rights.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory consumer or local legal protections may still apply where required by law.

The courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising under these terms, although we reserve the right to take proceedings in any other court of competent jurisdiction where appropriate. If any provision of these terms is found unlawful, void, or unenforceable, it shall be interpreted as narrowly as necessary to remain valid where possible, and the rest of the terms will continue in effect.

By using Chelsea Man And Van services, you acknowledge that you have read, understood, and agreed to these terms. They are designed to support a reliable removal service, a transparent man and van hire arrangement, and a clear framework for lawful, careful, and professional moving work. The most current version of these terms will apply to each booking unless otherwise agreed in writing.