Chelsea Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Chelsea Man and Van provides removal, man and van, packing, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Chelsea Man and Van means the removal and man and van service provider trading under that name.

1.2 Client means the person, firm, or company booking or using our services.

1.3 Services means any removal, transport, packing, loading, unloading, storage assistance, or related services provided by Chelsea Man and Van.

1.4 Goods means the items, belongings, furniture, and other property that we are contracted to move or handle.

1.5 Contract means the agreement between Chelsea Man and Van and the Client for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 Chelsea Man and Van provides man and van services, household and office removals, packing and unpacking services, and related assistance for clients moving within and between various locations in the United Kingdom.

2.2 The exact scope of services for each job will be specified at the time of booking based on the information provided by the Client, including property access details, volume of goods, distance, and any special handling requirements.

2.3 Any additional services requested on the day of the move that were not agreed in advance are subject to availability and may incur additional charges.

3. Booking Process

3.1 Bookings may be made through our online enquiry process or by contacting us using our advertised communication channels. By requesting a quote and confirming a booking, the Client warrants that all information given is complete and accurate.

3.2 A booking is only confirmed when Chelsea Man and Van has accepted the booking and, where required, received any applicable deposit. Until confirmation is issued, availability of vehicles and personnel cannot be guaranteed.

3.3 The Client must provide clear and accurate details at the time of booking, including:

(a) Full collection and delivery addresses.

(b) Dates and preferred times for the move.

(c) Description and approximate volume of goods.

(d) Information about parking, access restrictions, stairs, lifts, and any special items such as pianos, safes, or fragile items.

3.4 Chelsea Man and Van reserves the right to revise or withdraw a quote if the information provided is incomplete, inaccurate, or has changed materially prior to the start of the services.

4. Prices and Payment Terms

4.1 All prices are provided based on the information supplied by the Client and may be given as hourly rates or fixed fees, depending on the nature of the job. Prices are exclusive of any local parking charges, congestion charges, tolls, or similar costs, which may be added to the final invoice where applicable.

4.2 Chelsea Man and Van may require a deposit to secure the booking. The level of deposit will be notified to the Client at the time of booking.

4.3 Unless otherwise agreed in writing, any remaining balance is payable on completion of the services on the day of the move. Chelsea Man and Van reserves the right to withhold unloading or delivery of goods until full payment has been received.

4.4 Payments must be made using the methods accepted by Chelsea Man and Van at the time of booking. The Client is responsible for ensuring that funds are available and that payment can be processed without delay.

4.5 If payment is not made when due, Chelsea Man and Van may charge interest on overdue sums at the statutory rate and may take reasonable steps to recover outstanding amounts, including withholding further services until payment is made in full.

5. Cancellations and Amendments

5.1 If the Client wishes to cancel or amend a booking, notice must be given as early as possible. Any change in date, time, addresses, or scope of work is subject to availability and may result in a revised quote.

5.2 Cancellation charges may apply as follows, unless otherwise agreed in writing:

(a) More than 7 days before the scheduled service date: deposit may be refundable, subject to administrative costs.

(b) Between 7 days and 48 hours before the scheduled service date: Chelsea Man and Van may retain the deposit in full or charge up to 50 percent of the quoted price.

(c) Less than 48 hours before the scheduled service date or on the day of the move: Chelsea Man and Van may charge up to 100 percent of the quoted price.

5.3 If Chelsea Man and Van is unable to perform the services on the agreed date due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, illness, or vehicle breakdown, the company will seek to reschedule the service at the earliest convenient time. Liability in such cases will be limited as set out in these terms.

6. Client Obligations

6.1 The Client is responsible for:

(a) Ensuring that goods are properly packed, labelled, and secured unless packing services have been agreed.

(b) Arranging suitable parking and access for the vehicle at both collection and delivery points, including obtaining necessary permissions or permits.

(c) Ensuring that the property is ready for the move and that all items to be moved are clearly identified.

(d) Being present or represented by an authorised person during loading and unloading to provide instructions and sign relevant documentation.

6.2 The Client must not include any items among the goods that are dangerous, illegal, perishable, or otherwise unsuitable for transport, such as explosives, flammable substances, live animals, cash, or important documents, unless expressly agreed in writing.

6.3 If the Client fails to fulfil any of these obligations, Chelsea Man and Van may, at its discretion, refuse to carry out all or part of the services, and additional charges may apply for waiting time, extra labour, or rearranged visits.

7. Access and Parking

7.1 The Client must provide accurate information about access at each address, including any height restrictions, narrow roads, stairs, lifts, and internal layout that may affect how the services are carried out.

7.2 If suitable parking is not available or is significantly different from that described at the time of booking, Chelsea Man and Van may charge for additional time spent carrying goods over longer distances or dealing with access difficulties.

7.3 Any parking fines or penalties incurred as a direct result of instructions given by the Client or lack of appropriate parking arrangements may be added to the Client's final invoice.

8. Liability for Loss or Damage

8.1 Chelsea Man and Van will take reasonable care in handling, loading, transporting, and unloading the Client's goods. However, liability is subject to the limitations in this clause.

8.2 Chelsea Man and Van will not be liable for any loss or damage where:

(a) Such loss or damage arises from inherent defects, weakness, or pre-existing damage in the goods.

(b) Adequate packing or protection was not provided by the Client for fragile or valuable items, and packing services were not requested.

(c) The damage results from normal wear and tear, minor scratches, or cosmetic issues that do not affect the functionality of the item.

8.3 Chelsea Man and Van's total liability for any claim for loss or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit based on the cost of repair or replacement, taking into account depreciation and fair market value.

8.4 Chelsea Man and Van shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the services.

8.5 The Client must inspect goods and property as soon as reasonably possible after completion of the services. Any alleged loss or damage must be reported to Chelsea Man and Van in writing within a reasonable period, providing full details and evidence. Failure to notify within a reasonable time may affect the ability to investigate and resolve the matter.

9. Excluded Items and Special Risks

9.1 Unless expressly agreed in writing, Chelsea Man and Van will not accept responsibility for the following items:

(a) Jewellery, watches, precious metals, and stones.

(b) Cash, credit cards, or financial documents.

(c) Important personal documents such as passports, deeds, or certificates.

(d) Items of exceptional value or sentiment where a specific declaration has not been made.

9.2 The Client is advised to transport such items personally and to ensure they are covered under their own insurance policies if needed.

10. Waste, Disposal, and Environmental Regulations

10.1 Chelsea Man and Van operates in accordance with applicable waste and environmental regulations. The company is not a general waste disposal service and will not remove or transport household rubbish, prohibited waste, or hazardous materials.

10.2 Any request for disposal of items must be agreed in advance and may be subject to additional charges. Items disposed of will be taken only to authorised facilities or reuse and recycling centres, in line with regulatory requirements.

10.3 The Client is responsible for accurately describing any items intended for disposal. Where items are incorrectly described or include hazardous materials, Chelsea Man and Van may refuse removal or charge additional fees for safe handling.

10.4 Chelsea Man and Van aims to minimise environmental impact by optimising routes within its service areas, consolidating loads where appropriate, and encouraging reuse and recycling of unwanted items where practical.

11. Delays and Events Beyond Our Control

11.1 Chelsea Man and Van will make reasonable efforts to carry out services at the agreed times. However, arrival and completion times are estimates and may be affected by traffic, weather, road conditions, accidents, or other events beyond our reasonable control.

11.2 Chelsea Man and Van shall not be liable for delay or failure to perform any obligation where such delay or failure results from events beyond its reasonable control, including but not limited to adverse weather, public transport disruption, strikes, lockouts, fuel shortages, or public authority restrictions.

11.3 Where a delay occurs, Chelsea Man and Van will keep the Client informed as far as reasonably practicable and will seek to complete the services as soon as circumstances allow.

12. Insurance

12.1 Chelsea Man and Van maintains appropriate business insurance in connection with the provision of its services, subject to policy terms, conditions, and exclusions.

12.2 The Client is encouraged to ensure that their own home, business, or contents insurance policies cover goods in transit and during removal, especially for any high-value items or specialist equipment.

13. Complaints and Dispute Resolution

13.1 If the Client is dissatisfied with any aspect of the services, they should raise the issue with Chelsea Man and Van as soon as reasonably possible so that the matter can be addressed promptly.

13.2 Chelsea Man and Van will investigate complaints in a fair and timely manner and will seek an amicable resolution wherever possible.

13.3 If a dispute cannot be resolved directly between the parties, either party may seek advice from an appropriate dispute resolution body, ombudsman, or pursue legal remedies through the courts as permitted by law.

14. Privacy and Data Protection

14.1 Chelsea Man and Van collects and processes personal information only to the extent necessary to provide quotations, manage bookings, carry out services, and handle payments and communications.

14.2 Personal data will be handled in accordance with applicable data protection legislation in the United Kingdom. Information will not be sold to third parties and will only be shared where required to deliver the services or to comply with legal obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Client and Chelsea Man and Van shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, including any non-contractual disputes or claims.

16. General Provisions

16.1 No waiver by Chelsea Man and Van of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

16.2 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable.

16.3 Chelsea Man and Van reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract. Clients are advised to review the latest version prior to making a booking.

16.4 These Terms and Conditions constitute the entire agreement between Chelsea Man and Van and the Client in relation to the provision of services and supersede any prior understandings or representations, whether oral or written.